Return and refund policy
Return & Refund Policy
At Kanosh Mercantile, we want customers to feel comfortable when placing an order. This policy explains when returns may be requested, how refunds are reviewed, and what to do if your item arrives damaged or incorrect.
1. Return Period
You may request a return within 30 days from the date your order is delivered.
To be considered for a return, the product must be:
Unused and in the condition received
Returned with original packaging when possible
Complete with tags, labels, accessories, manuals, or parts, if included
Supported by an order number, receipt, or proof of purchase
Returned items that are used, damaged by the customer, missing parts, or sent outside the return window may not qualify.
2. How to Request a Return
To begin a return, please contact us at:
service@denmarkselect.com
Include your order number, the item you want to return, and the reason for your request.
If your return is approved, we will send return instructions, including where and how to send the item. Please do not mail products back before receiving approval from us.
Returns sent without authorization may be refused.
3. Damaged, Defective, or Wrong Items
Please inspect your package as soon as it arrives.
If your item is defective, damaged, missing parts, or not the item you ordered, contact us promptly. Please include clear photos of the product, packaging, and shipping label so we can review the issue and help resolve it.
4. Non-Returnable Items
Some items may not be eligible for return, including:
Perishable goods
Custom or personalized products
Personal care, hygiene, or intimate-use items
Hazardous materials, flammable liquids, or gases
Gift cards
Final sale, clearance, or promotional items marked as non-returnable
Original shipping fees, unless required by law
If you are unsure whether your item can be returned, please contact us before sending anything back.
5. Exchanges
For exchanges, we recommend returning the original item first. Once the return is approved, you may place a new order for the preferred product.
This helps ensure the replacement item is ordered correctly and shipped as quickly as possible.
6. European Union Customers
For orders delivered to the European Union, customers may have the right to cancel or return an order within 14 days after delivery, without providing a reason.
Returned products must be unused, in their original packaging, and accompanied by proof of purchase.
7. Refunds
After we receive and inspect your return, we will notify you whether the refund has been approved.
If approved, the refund will be issued to the original payment method.
Please allow up to 10 business days for processing after approval. Your bank, card issuer, or payment provider may take additional time to post the refund.
If more than 15 business days have passed since your refund was approved, please contact us for assistance.
8. Return Shipping Address
Please contact us before sending back any item. The correct return address and return instructions will be provided after your request is reviewed and approved.
Business Address:
Kanosh Mercantile
10 S Main St
Kanosh, UT 84637
United States
Phone: +1 435-759-2448
Email: service@denmarkselect.com