Shipping Policy
Shipping Policy
At Kanosh Mercantile, we want your order experience to feel clear, dependable, and easy to follow from the moment you place an order until the package arrives.
This Shipping Policy explains our general processing times, shipping fees, delivery estimates, tracking updates, and what to do if an order issue occurs.
Our Shipping Approach
We work to prepare orders carefully and keep customers informed throughout the shipping process. Some products may ship from different fulfillment locations or supply partners depending on availability, destination, and inventory status.
This approach helps us provide:
Practical everyday products at fair prices
Reliable order handling and shipment updates
A wider selection of useful goods for home and daily living
We appreciate your patience while your order is prepared and delivered.
1. Processing Time & Shipping Cost
Order Processing Time:
Most orders require 2–4 business days for review, packing, and shipment preparation.
High-Volume Periods:
During holidays, promotional events, or busy seasons, processing may take up to 5 business days.
Shipping Fee:
A flat shipping fee of $5.99 applies to each order unless a different shipping rate is shown at checkout.
2. Estimated Delivery Times
Delivery times may vary based on destination, carrier service, customs processing, weather, and seasonal shipping volume.
Estimated Delivery Time by Region:
United States: 10–15 business days
Canada / United Kingdom / Australia: 11–16 business days
Other International Destinations: 15–20 business days
These timeframes are estimates only and are not guaranteed delivery dates.
3. Tracking Information
After your order ships, you will receive a shipping confirmation email with tracking details when available.
Please note:
Tracking may take 1–3 business days to update after shipment information is created
A delay in tracking updates does not always mean the package is delayed
Some carriers update tracking only after the package reaches the next sorting location
4. Customs, Import Fees & Taxes
For international shipments, customs duties, import taxes, brokerage fees, or other local charges may be assessed by the destination country.
These charges are the customer’s responsibility unless otherwise required by law or stated at checkout.
Kanosh Mercantile is not responsible for delivery delays caused by customs inspections, import rules, or local postal handling.
5. Order Changes & Cancellations
We begin preparing orders soon after they are placed.
If you need to update your shipping address or request cancellation, please contact us as quickly as possible at:
service@denmarkselect.com
Please include your order number and the requested change.
Once an order has entered processing or shipment, we may not be able to cancel it or make changes.
6. Lost or Damaged Shipments
Damaged Orders:
If your item arrives damaged, please contact us within 72 hours of delivery. Include photos of the product, packaging, and shipping label so we can review the issue and assist you.
Lost Packages:
If tracking or the shipping carrier confirms that your package was lost in transit, contact us with your order number. We will review the case and help arrange an appropriate solution, which may include a replacement or other assistance.
7. Contact Information
For shipping questions, please contact us:
Kanosh Mercantile
10 S Main St
Kanosh, UT 84637
United States
Phone: +1 435-759-2448
Email: service@denmarkselect.com